Q. I want to make a sculpture of my dead pet. Do you make a personal order?
A. We don't take personal customizations. I am sorry that I cannot accept personal orders even though I have a lot of requests.
Q Can I wipe the product when it's dusty?
A. As our products are custom-made, it usually takes up to 14 days.
Q Can I use glue when it's broken inadvertently?
A. It is recommended to use as transparent liquid adhesive as possible to minimize damage marks and maintain their original condition.
Q The main ingredient is gypsum, can I use it as an air freshener?
A. To increase durability, high-density fabrication allows for a narrow gap between particles, which can be directional but weak.
[ Order ]
Q. When will I receive the product I ordered?
A. As our products are custom-made, it usually takes up to 14 days.
* Delivery delay due to COVID-19 may take one month.
Q Can I order a product that is sold out?
A. To maintain the quality of the product, make no more than 30 products a month. We temporarily stop receiving orders once we have
reached the designated limit since the initial order.
We hope you kindly understand we cannot accommodate big orders. We restock items on the first day of
each month and the stocks can run out within the month. (Excluding Free painting products)
* Keep in mind ( IGGMALL > Product selection > Product details )
[ Cancellation/Refund ]
Q. What are your cancellation or return deadlines for custom orders?
A. Production begins immediately from the date of the order.
(Once production starts, your orders cannot be canceled or refunded. )
Q What should I do when I receive the damaged product?
A. Once we confirm that the damage was caused by us, we will replace the item or cancel your order. If you post it on email or request, I will reply to you can you.
